Refund policy

 

 

Effective Date: June 2025

At Braids of Paradise, we are committed to delivering high-quality hair care products and ensuring customer satisfaction. Please review the following return policy, which applies to all product purchases made through our website or in person.

1. Final Sale Policy

Due to the nature of our products and for hygienic and safety reasons, all sales of hair care products, including Seriti Hair Oil, are final. We do not accept returns or offer refunds on any opened or unopened hair oil purchases.

 

2. Exceptions to the Return Policy

We understand that mistakes and damages can occur during shipping. The following exceptions apply:

a. Damaged or Defective Products

If you receive a product that is damaged or defective upon arrival, please contact us within 7 calendar days of receiving your order.
We will provide a replacement at no additional cost once we verify the damage through photo evidence or return (if required).

b. Incorrect Orders or Shipping Errors

If you receive an item that differs from your original order, notify us within 7 calendar days of delivery. We will arrange to ship the correct item(s) as quickly as possible.

 

3. Return Process for Exceptions

To initiate a return or exchange under the exceptions listed above, please email us at:

Email: help@seritihaircare.com

Please include the following in your message:

• Your full name and order number
• A clear description of the issue
• Photo evidence, if applicable (e.g., damaged packaging, incorrect product)

 

4. Policy Agreement

By purchasing our hair oil or any other product, you acknowledge and agree to the terms outlined in this Return Policy.

Thank you for supporting Braids of Paradise. We value your business and strive to ensure your experience is exceptional. If you have any concerns, please don’t hesitate to reach out.